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----
-title: Win Friends and Influence People
----
-
-_Mom had a special knack for teaching without using undue drama. The
-following story illustrates her typical style._
-
-Tom and I had been driving tractors and motorcycles for quite a while
-when we decided it was high time we had a real "classy ride". Neither of
-us had a driver's license yet, but that was no obstacle to our plan. My
-16th birthday was coming up and I would be able to drive our car by
-myself soon enough. So we hatched a plan to go together and buy a car.
-We started looking at the ads in the newspaper and before long we found
-our dream car. It was a 1962 Ford Falcon, almost exactly like the
-picture below.
-
-![](md/08_Win_Friends_and_Influence_People-media/media/image1.jpeg){width="5.935124671916011in"
-height="3.71875in" alt=""}
-
-We told dad this was precisely what we wanted and asked him to take us
-to see the car. The three of us went to the house of the seller, who
-turned out to be an old gentleman with a heavy Swedish accent. He showed
-us the car and let us get inside and look under the hood and kick the
-tires. It was in very good shape, so Tom and I could hardly contain our
-excitement over buying this "classy ride". The asking price was $350.
-We had the money between us and were ready to put our money on the table
-and call it a deal.
-
-However, dad had other ideas. He asked the kindly old Swedish man if we
-could come inside and discuss the deal. Now I started to get nervous. In
-my mind, there was nothing to discuss. Just give the nice man his money
-and let's be on our way. But my dad felt there is always some benefit in
-trying to sweeten the deal when you are buying a used car. The old man
-invited us in and I nervously hoped that dad wouldn't destroy our dreams
-by trying to save a few dollars.
-
-When we were seated in the living room, dad said, "Would you be willing
-to take \$325 for the car?" The old man said, "I vill tink about it.
-Joost a moment." He got up and left the room to discuss our offer with
-his wife. I was holding my breath and crossing my fingers when the old
-man returned and said, "Dat vill be alright, ya." I sighed a big sigh of
-relief as we left with the understanding that dad would return with the
-cash the next day.
-
-I could only drive the car with a parent present for a few months, but
-Tom and I were ecstatic that we were the owners of a car. I wanted to
-make it look as good as possible, so I decided to wash and wax the car
-to make it look nearly new. I thought it would be a good idea to solicit
-some help in this ambitious plan, so I convinced Tom, Kristie and Leslie
-to help. Now I didn't know much about this art, but I had a vision of
-what the car should look like when we were finished. Washing the car
-wasn't terribly complex and we managed to do this quickly. However,
-waxing was a different story. I gave each helper a cloth and assigned
-each person a part of the car to rub the wax on. I didn't know enough to
-give each worker any instructions on how to get complete coverage of wax
-on the surface of the car. Consequently, the shine looked patchy and
-poor. It definitely didn't match my vision of a gleaming new car and I
-verbally told my helpers how poorly they were doing.
-
-Ultimately, my volunteers got tired of my less-than-inspiring feedback
-on the job they were doing and said something on the order of, "OK, Mr.
-Know-it-all! You can just do it yourself!" and walked off the job. I
-suppose they went back in the house and told Mom how abusive I was as a
-car-waxing supervisor. Shortly afterward, she came out to find me rather
-glumly sitting on the washing bucket, a bit mad about how different the
-reality was from the result I had envisioned. She didn't give me a hard
-time about my poor treatment of my brother and sisters. She just said,
-"Have you ever heard of a book called How to Win Friends and Influence
-People?" It was one of my dad's favorite books by Andrew Carnegie and I
-knew he had a copy of it in the house somewhere. From this question, I
-understood that Mom was implying I could benefit from working on my
-people skills a bit. She always had a special knack to help me see my
-faults without resorting to scolding or raising her voice.
-
-This was the pattern in our home. I can't remember my mother ever
-raising her voice at me or at any of the children. We learned from this
-approach to handling conflicts that anger and yelling simply were not
-appropriate. How grateful I am for this invaluable example. I always did
-my best to follow this example when communicating with my own family
-when I became a parent myself. The result of my mother's simple example
-will bless many generations with the knowledge that the soft-spoken
-approach gets better results than yelling and screaming every time.